Frequently Asked Questions
Everything you need to know about your Google Store experience.
How can I track my order status?
Once your order has shipped, you will receive a confirmation email containing a tracking link. You can also view your order history and status by visiting the 'Orders' section in your account.
What is the return policy for hardware products?
You can return most items purchased from the Google Store within 15 calendar days of the date you received them. For Nest thermostats and select items, the window may vary. Items must be in their original condition and packaging.
Do you offer international shipping?
Shipping availability depends on the specific region. Please ensure you are browsing the Google Store site specific to your country to see available products and delivery options for your location.
What payment methods are accepted?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. In some regions, Google Pay and financing options through Google Store Financing are also available.
Are Google products covered by a warranty?
Yes, Google hardware products come with a limited warranty that covers defects in materials and workmanship under normal use. The duration of the warranty depends on the specific device and your local laws.
How do I cancel an order?
You can cancel your order within a very short window after placing it. Go to your Order Details page and look for the 'Cancel' button. If the button is no longer visible, the order has been processed for shipping and cannot be canceled.